Responsible Gaming

Responsible Gambling at 11 Bets — Play for Fun, Stay in Control

Betting should be fun, not stressful. 11 Bets is committed to providing a safe and balanced betting experience.

Age Verification 18+ Spending Limit Self-Exclusion Feature 24/7 Support
18+
Minimum age requirement strictly enforced
24/7
Our Support Team Is Always Ready to Help
5
Responsible Gaming Protective Tools
48h
When a Self-Exclusion Request Takes Effect

Our Approach

Why Is Responsible Gambling Important?

Online betting is a source of entertainment for many. But when it gets out of hand, it can have a serious negative impact on your personal and family life. 11 Bets firmly believes that responsible gaming is more than just following rules — it's a commitment to your wellbeing and peace of mind.

Our platform offers a range of responsible gaming tools to help you bet within healthy limits and still enjoy the experience. Since every user is different, we've built in options for personalized protection.

Remember — betting should never be seen as a source of income. It's purely for entertainment. Only bet with money you can afford to lose without it affecting your daily life.

Check Yourself — Consider These Questions

1

Are you placing bets repeatedly in hopes of recovering your losses?

2

Are you spending money your family needs on betting?

3

Are you finding it very difficult to stop betting?

4

Are the people close to you concerned about your betting habits?

5

Do you feel restless or irritable when you're not betting?

If the answer to any of these is "yes" — please contact our support team or use the self-exclusion tool.

Protective Tools

11 Bets Responsible Gambling Tools

Every tool we offer is built with your protection in mind.

💰

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits whenever you choose. Limits take effect immediately once set. To increase a limit, there's a 24-hour waiting period — designed to prevent impulsive decisions.

📉

Loss Limit

Set a maximum amount you're willing to lose within a given period. Once you hit that limit, the platform will automatically stop any further bets. It's the most effective way to protect yourself from financial harm.

Session Time Limit

Set a time limit for each betting session before you start. You'll receive an automatic reminder when the time is up. Keeping sessions short is good for your mental wellbeing.

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Reality Check

Pop-up reminders will appear at regular intervals to let you know how long you've been playing and how much you've spent. These reminders help you stay aware and maintain balanced betting habits.

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Self-Exclusion

Exclude yourself from your account temporarily or permanently. Choose anywhere from 1 week to a permanent ban. Once exclusion is active, all marketing communications will also stop.

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Professional Support

If you're struggling with a betting problem, our trained support team will guide you toward professional help. There's no shame in it — reaching out takes courage.

Step by Step

How to Set Your Limits

Setting limits on 11 Bets only takes a few minutes. Just follow the steps below.

Tips: Setting your limits when you first open an account leaves no room for regret later.
1

Log In to Your Account

Log in to 11 Bets using your registered mobile number and password.

2

Go to Profile Settings

Click the profile icon in the top right corner to open "Account Settings".

3

Select the "Responsible Gaming" Tab

Click on the "Responsible Gaming" option within Settings.

4

Set Your Preferred Limits

Choose a deposit limit, loss limit, or session time limit — whichever you prefer — and enter the amount.

5

Confirm & Save

Confirm the change with an OTP or your password. The limit will take effect immediately.

Extra Protection

More Benefits You'll Enjoy

📊

Betting History Review

You can view your full betting and transaction history at any time — a great way to understand your own patterns.

🔔

Spend Alert

You'll automatically receive an SMS or notification when you reach 80% of your set limit.

👨‍👩‍👧

Family Protection

An extra PIN lock to prevent anyone in your household from accessing your account without your permission.

📱

Protection on the Mobile App

All responsible gaming tools are available on the 11 Bets app as well. Wherever you are, the control is in your hands.

🕐

Cooling-Off Period

Take a temporary break of 1 to 30 days. You won't be able to log in during this period, but your balance will be kept safe.

📞

Live Support Chat

Our responsible gambling specialists are available 24/7. Start a live chat anytime.

Practical Advice

Practical Tips for Responsible Betting

Responsible gambling starts with knowing your own limits. Before you bet on 11 Bets, build a few simple habits that will keep the experience enjoyable.

Set Your Budget in Advance

Set a fixed budget for betting each week or month — and never exceed it, even when you feel certain you're about to win.

Don't Bet on Impulse

Avoid placing large bets immediately after a loss or a win. Making decisions with a cool head is the first principle of responsible play.

Take Regular Breaks

Avoid long, uninterrupted betting sessions. Take a break every 30–45 minutes and shift your focus to something else.

Never bet under the influence of alcohol or substances

Betting without a clear and calm mind significantly increases the risk of poor decisions. Always play when you're in a normal, stable state.

Let Your Family Know

Let a trusted family member know about your betting habits. It creates natural accountability and makes it easier to get support if things go wrong.

Things to Keep in Mind

  • Betting is for entertainment, not a way to earn income.
  • There is no guarantee that lost funds will be recovered.
  • Only bet what you can afford to lose.
  • Betting by anyone under the age of 18 is strictly prohibited.
  • Every game outcome is completely random.
  • If you need help, reach out to us directly.
Emergency Contact: Email us for help with problem gambling: support@11bets.click

General Questions

Responsible Gambling FAQ

No — your balance remains fully secure during self-exclusion. Once the exclusion period ends, or in the case of permanent exclusion, you can withdraw your balance by following the designated process. Our support team will be happy to assist.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — a deliberate measure to prevent impulsive decisions.

A cooling-off period is a temporary break — ranging from 1 to 30 days — after which your account reactivates automatically. Self-exclusion is a longer-term measure, lasting from 6 months to permanent, and requires a formal process to reactivate once the period ends.

Common warning signs include: inability to stop betting, chasing losses, borrowing money or spending household funds on bets, lying about your betting, and feeling restless when you're not playing. If you notice these signs, please seek help.

Age verification is mandatory when registering on 11 Bets. If there are minors at home, keep your device password-locked, log out of the app, and enable the family protection PIN. If you have any concerns, contact support immediately.

Yes, all responsible gaming tools on 11 Bets are completely free. Deposit limits, self-exclusion, cooling-off periods — everything is available in your account settings at no cost. There are no charges for using any of these features.

Get Started

Play Responsibly, Play Enjoyably

Join 11 Bets and experience responsible gambling in our secure betting environment. Your safety is our priority.

By registering, you agree to our Terms & Conditions and Responsible Gaming Policy you agree.

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