We are committed to being fully transparent about how your personal information is collected, used, and kept secure.
Core Commitments
Each card represents a core pillar of our data protection policy.
All your personal data is protected through SSL encryption. No unauthorized party can access your information.
11 Bets never sells your information to advertisers or third parties. Your data is used solely to improve our services.
Your explicit consent is obtained before any data is collected. You have the right to withdraw that consent at any time.
Upon account closure, your personal data will be permanently deleted within the specified period, unless retention is required by law.
What data is collected, why it is collected, and how long it is retained — all of this is clearly set out in this Privacy Policy.
For any data-related requests or complaints, contact our support team directly. We respond within 48 hours.
11 Bets (https://11bets.click) is a trusted online Sports Betting and casino platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") explains how 11 Bets collects, uses, and safeguards your data.
This Privacy Policy applies to our website, mobile app, and all related services. By using our platform, you are considered to have accepted the terms outlined in this policy. If you disagree with any part of it, we ask that you refrain from using our services.
11 Bets may collect information from you in a number of ways. The types of data collected and the circumstances under which they are gathered are detailed below.
Information you provide directly when registering or managing your account:
Information collected automatically while you use the platform:
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & mobile number | Account Creation & Verification | Yes |
| National ID | KYC Verification | Yes for Withdrawal |
| Payment Information | Transaction Processing | Yes |
| Device Information | Security & Fraud Prevention | Automatic |
| Betting History | Service Improvement & Reporting | Automatic |
11 Bets uses your information only for specific, legitimate purposes. We never use your data for anything beyond what is necessary.
11 Bets uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.
11 Bets does not sell your personal data or share it with third parties without authorization. However, information may be shared in the following limited circumstances:
11 Bets does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | Up to 5 years after account closure |
| Transaction Records | 7 years (legal obligation) |
| KYC Documents | Up to 5 years after account closure |
| Customer Support Messages | 3 Years |
| Cookies Data | At end of session or up to 1 year maximum |
Data is permanently deleted or securely anonymized once the retention period expires.
As an 11 Bets user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.
Your Rights
You can request a full copy of all the information we hold about you.
You can request corrections to any inaccurate or outdated information.
Under certain conditions, you may request the deletion of your personal data.
In certain cases, you may request that the processing of your data be temporarily restricted.
You may request an export of your data in a standard, portable format.
You can opt out of promotional emails or SMS at any time.
11 Bets is strictly for users aged 18 and above. We do not knowingly collect data from minors, and age verification is in place at the time of registration.
If we discover that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed. If you have any information regarding this, please contact us.
11 Bets uses industry-leading technology to protect your data. Our security framework is regularly reviewed by independent third-party auditors.
11 Bets reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes via email or platform notification.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page periodically. The date of each update will be noted at the top of the page.
For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team. We aim to respond within 48 business hours.
Get Started
Your data is fully protected at 11 Bets. Open an account today and enjoy a world-class betting experience.
By registering, you agree to our Terms & Conditions and Privacy Policy you agree to.