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11 Bets FAQ — All Your Questions Answered

Whether your question is about accounts, payments, bonuses, betting, or security — search below to find your answer. You'll find most of what you need right here.

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All FAQs

11 Bets FAQ

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Account Questions

To open a new account, registration page Go. Enter your mobile number, password, and the required details. Once OTP verification is complete, your account will be activated. The whole process takes just 2–3 minutes.

No. Under 11 Bets policy, only one account is permitted per person. If multiple accounts are detected, all of them may be suspended and any balances forfeited.

login page Click the "Forgot Password?" link, and an OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes less than 5 minutes.

A copy of your National ID (NID) or passport is typically required. For larger withdrawals, additional verification may be requested. The verification process is completed within 24 hours.

If your account is suspended, email support@11bets.click immediately or reach out via live chat. Our support team will investigate the reason and work to resolve it quickly — most cases are sorted within 24 hours.

Log in and go to the "My Profile" section to update your email and other details. To change your mobile number or name, contact support and complete identity verification.
Payment & Transaction Questions

11 Bets supports all major mobile banking services in Bangladesh:
  • BKash
  • Nagad
  • Rocket (DBBL)
  • Upay
  • Bank Transfer
For more details, Payment Page view here.

The minimum deposit is ৳200 and the minimum withdrawal is ৳500. The maximum daily withdrawal limit depends on your account's verification level. transactions page View details.

Deposits via bKash, Nagad, and Rocket are usually instant or credited within 5 minutes at most. Bank transfers may take 1–2 business days.

Mobile banking withdrawals are usually processed within 15 minutes to 24 hours. During peak times, it may take slightly longer. Having a verified account speeds up the process.

11 Bets does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transfer fees. A processing fee may also apply to withdrawals in certain circumstances.
Bonus & Promotions Questions

New members receive a welcome bonus on their first deposit. Free bets, cashback offers, and special promotions are also available on a regular basis. To see the latest offers, Promotions Page view here.

Each bonus comes with specific wagering requirements (typically 5x–30x). You must place the required amount in bets before withdrawing your bonus. For full terms and conditions, Terms & Conditions read here.

A portion of your losses over a set period is returned as cashback. Weekly cashback offers typically return 5%–15% of total losses, credited directly to your account.

Yes, through the 11 Bets referral program you can earn bonuses by inviting friends or acquaintances. When the person you refer makes their first deposit, you receive a set bonus amount. For full terms and conditions, Promotions page view here.
Betting Questions

Betting is available on more than 20 sports, including cricket, football, tennis, badminton, basketball, and volleyball. Live betting is supported for major tournaments such as the IPL, BPL, and World Cup.

In live betting, odds update in real time as the match progresses. After logging in, head to the "Live" section to see ongoing matches and place your preferred bets. Quick decisions are key, as odds can change from moment to moment.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out feature to claim a partial or full payout before the match ends.

Yes, you can place accumulator bets by combining multiple matches into a single bet. If all selections win, the odds multiply, resulting in a much higher payout. However, if any one selection loses, the entire stake is lost.

If a match is cancelled or abandoned, the stake is generally refunded in full. For accumulator bets, the cancelled match is removed and the remaining selections stay active. For more details, Terms & Conditions view here.
Security Questions

Yes, 11 Bets is a licensed online betting platform. All transactions are secured with SSL encryption, and we use industry-standard security measures to protect your personal and financial information.

Yes, you can enable mobile OTP-based two-factor authentication from your account settings. Once activated, a verification code will be sent to your mobile every time you log in, adding an extra layer of security to your account.

If you notice anything unusual in your account, change your password immediately and notify us at support@11bets.click. Our security team will investigate and take the necessary action.

No. 11 Bets does not sell or share your information with any third parties. Your data remains completely confidential except where required by law. For more details, Privacy Policy read here.
Mobile App Questions

The 11 Bets app is available directly from our App Page available for download. The Android APK can be installed directly. iOS users can also enjoy the full experience through their mobile browser.

Android users can download and install the APK directly on their device. iOS users can open the site in Safari and add it to their home screen for an app-like experience.

Yes, the mobile app offers the same full range of features as the desktop version. Sports Betting, Live Casino, deposits, withdrawals, and bonus claims — everything is accessible from the app.

To install the APK on Android, make sure the "Install from unknown sources" option is enabled. If you run into issues, check your phone's available storage and uninstall any older version before installing the new APK. If the problem persists, contact our support team.
Responsible Gaming Questions

Yes. 11 Bets is fully committed to responsible gaming. Features including deposit limits, self-exclusion, and cooling-off periods are available. To learn more, Responsible Gaming page view here.

Yes, you can use the self-exclusion feature to deactivate your account for anywhere from 7 days to permanently. Contact support to set this up. Your well-being is always our priority.

Need help?

If you don't find your answer here, our support team is always ready to help.

Email

Support@11bets.click

Live Chat

Active 24/7

Please note: Betting is for entertainment only. Never wager more than you can afford to lose. If you need help, Responsible Gaming View page.

More Details

11 Bets FAQ — Complete Guide

In the world of online betting in Bangladesh, 11 Bets A familiar and trusted name. Whether you're looking to join the platform or you're already a member, it's natural to have questions. This FAQ page is our effort to provide clear and honest answers to the most frequently asked questions about 11 Bets.

Account Setup & Management

Opening an account at 11 Bets is quick and straightforward. All you need is a mobile number, a strong password, and some basic details — registration takes just a few minutes. Keep in mind that only one account is allowed per person. If multiple accounts are found, they may be suspended. Verifying your account increases your withdrawal limit and builds credibility on the platform.

Payments & Transactions

With Bangladeshi users in mind, 11 Bets supports popular mobile banking options including bKash, Nagad, Rocket, and Upay. Deposits are processed quickly, and funds typically appear in your account within minutes. Having a verified account makes withdrawals even faster. Minimum deposit ৳200 and the minimum withdrawal is set at ৳500.

Bonuses & Promotions

11 Bets regularly offers exciting bonuses for both new and existing members. Welcome bonuses, cashback, referral bonuses, and special tournament promotions are available on a regular basis. Each bonus has its own wagering requirements, so make sure to read the terms carefully before claiming any offer. Check the promotions page frequently to stay up to date with the latest deals.

Sports Betting & Live Betting

11 Bets is a particularly great choice for cricket fans. You can bet on all the big matches — from the IPL, BPL, and T20 World Cup to local cricket. Odds are also available for football, tennis, and other sports. The live betting feature lets you place bets at real-time odds while a match is in progress, making it especially popular among experienced bettors.

Security & Privacy

11 Bets uses SSL encryption and advanced cybersecurity measures to protect user data. Personal information is never sold or shared with third parties. Enabling two-factor authentication (2FA) adds an extra layer of protection to your account. If you notice any suspicious activity, contact our support team immediately.

Mobile App & Platform

The 11 Bets mobile app is available for both Android and iOS. It's lightweight and fast, with all the features of the desktop version accessible on mobile. Live betting, casino games, deposits, and withdrawals — everything is right there in the app. Visit our app page directly to download it.

Responsible Gaming

11 Bets is committed to responsible betting. Betting should be treated as a form of entertainment, not a source of income. Set a daily betting budget and stick to it. If you feel that betting is affecting your daily life, use the self-exclusion feature or contact our support team.

Useful links: For more information, Terms & Conditions, Privacy Policy and Responsible Gaming View page.

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